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Refund Policy

Refund Policy

AntidotPro only uses the highest quality ingredients and standards when sourcing, manufacturing and packaging all of our products. If you received AntidotPro product that is defective or damaged within 30 days of purchase, send a request with a receipt or proof of purchase, and picture of damaged AntidotPro product to info@antidotpro.com. If 30 days have gone by since your purchase, unfortunately we will not be able to offer you a refund.

Refunds (if applicable)

Once your request is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@antidotpro.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sandiateser@hotmail.com and send your item to: 10100 Mirabeau Montreal Quebec CA H1J 1T6.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.